There are two separate things this page covers: credits returned to your balance when a rehearsal does not work, and money returned to your card when a purchase should not stand. They have different rules.
There is no subscription. GoRehearse sells one-off credit packs. Nothing recurs, nothing auto-renews, and there is no plan to cancel — if you stop buying credits, nothing further is charged.
How credits are spent
A rehearsal costs credits according to its length: 10 credits for a 15-minute interview and 25 credits for a 30-minute one. The cost is shown before you start, and credits are taken at the moment the interview begins.
When your credits come back automatically
You do not need to ask for these. The system applies them itself, usually within seconds, and at most within a few minutes of the rehearsal ending.
| What happened | What we do |
|---|---|
| You never answered a single question | Full credit refund. We never charge for a room you did not speak in — whatever the reason you did not. |
| A fault on our side ended the interview before the halfway mark | Full credit refund. A third of an interview deserves neither a misleading score nor a spent credit, so the retake is free. |
| Your connection dropped mid-interview | Nothing is lost. The interview pauses, the clock stops, and you have 5 minutes to rejoin and carry on where you left off. Your credit stays spent on the same rehearsal. |
| You did not come back within those 5 minutes | If you had answered questions, we grade what you said and produce your report — no refund. If you had not, it counts as never answering, and your credits come back. |
| You pressed End, closed the tab, or walked away | We grade the answers you gave and produce your report. No refund — you used the rehearsal. |
| The interview ran its full length | Report delivered. No refund — this is the service working. |
Being unhappy with your score is not grounds for a credit refund. A low score is a valid result of a rehearsal that worked. If the report is broken — empty, about the wrong role, or quoting things you did not say — that is different, and we will put it right.
When we refund money to your card
- Duplicate charge. Charged twice for the same pack — refunded in full, no questions.
- Paid but no credits arrived. If we cannot deliver the credits promptly, you get the money back in full.
- Unused credits, within 7 days. If you bought a pack within the last seven days and have not spent any of it, email us and we will refund it in full and remove the credits.
Once credits have been spent on rehearsals they are consumed and cannot be converted back to money. Partly used packs are not refundable — but if something went genuinely wrong, write to us and we will look at it on its facts. We would rather fix a bad experience than win an argument about it.
How to ask
Email gorehearseai@gmail.com from your account email address, with the payment reference from your receipt and one line about what happened. We reply within 3 business days.
Approved refunds are returned to the original payment method. Once we issue one, the money typically reaches you in 5–10 business days, depending on your bank — the part after we press the button is not in our control.
Buyers outside India
Purchases outside India are sold by Lemon Squeezy as Merchant of Record. They are the seller of record for those transactions, they handle the applicable sales tax or VAT, and their own refund terms apply alongside this policy. You can raise a refund with either them or us — write to us first and we will coordinate it.
Chargebacks
Please contact us before asking your bank to reverse a payment. A chargeback takes weeks, freezes the account while it runs, and we can almost always resolve the underlying problem in a day. Accounts with an unresolved chargeback may be suspended until it is settled.
Contact
Praveen Sharma · Faridabad, Haryana, India · gorehearseai@gmail.com · see also our Terms of Service.